1 reviews | Active since Jan 2026
No Feedback From WeBuyCars After Reporting Engine Light Issue I purchased a vehicle from WeBuyCars on 30 January
No Feedback From WeBuyCars After Reporting Engine Light Issue I purchased a vehicle from WeBuyCars on 30 January. According to the condition report provided at the time of purchase, there was no issue indicated regarding the engine light. However, on 04 February the engine light switched on. I immediately contacted WeBuyCars to report the issue. Instead of assisting, I was advised to take the vehicle to a mechanic and pay for the diagnostic costs myself. I explained that I cannot afford to pay for the diagnosis, especially since the issue appeared only a few days after purchasing the vehicle and was not listed on the condition report. Since then, I have not received proper feedback or assistance from WeBuyCars regarding this matter. I would appreciate it if WeBuyCars could urgently investigate this issue and provide support, as the problem occurred shortly after the purchase. I am requesting assistance and a fair resolution regarding the engine light issue. Kind regards
Thank you for bringing this to our attention. We truly apologise for the negative experience you’ve had, and we understand your frustration.
We are currently looking into the matter and will get back to you with an update as soon as possible.
Thank you for bringing this to our attention. We truly apologise for the negative experience you’ve had, and we understand your frustration.
We are currently looking into the matter and will get back to you with an update as soon as possible.
While I acknowledge the response received, I do not believe the proposed resolution is fair or aligned with the initial terms under which the product/service was offered. The issues I raised have not been fully addressed, and the partial solution presented places an unreasonable financial burden on me as the customer.
It is particularly concerning that the terms now being app**** differ from what was communicated at the time of purchase. As a result, I feel misled and unsupported in resolving this matter.
I respectfully request that this case be reviewed again, taking into consideration the original agreement and the full extent of the defects/issues reported.
I remain open to a fair and reasonable resolution.
While I acknowledge the response received, I do not believe the proposed resolution is fair or aligned with the initial terms under which the product/service was offered. The issues I raised have not been fully addressed, and the partial solution presented places an unreasonable financial burden on me as the customer.
It is particularly concerning that the terms now being app**** differ from what was communicated at the time of purchase. As a result, I feel misled and unsupported in resolving this matter.
I respectfully request that this case be reviewed again, taking into consideration the original agreement and the full extent of the defects/issues reported.
I remain open to a fair and reasonable resolution.