HM
Helen M

1 reviews | Active since Feb 2023

09 Feb 2023, 14:11

No customer service response from webuycars

The car salesman who sold me my car was wonderful, but my interactions since then have been appalling. I contacted them about a month after I bought the car to say that I suspected my odometer was not accurate and I was concerned to have it tested. The tested the odo by driving to Franchoek and back and compared Google maps to the odo reading. They were not even close with the odo reading 25% more miles. I bought my car because of it's very low mileage so nothing makes sense.

The customer service responded to my first email asking for the make and VIN number which I provided. They have never responded since, despite my chasing them up. I eventually went to the branch in Montague Gardens where I purchased my car. There was no manager, but a senior salesman took my details and mumbled something about customer service being understaffed because of xmas. I was promised a response from a manager and an appointment to have the odo checked the next day the next day. None was forthcoming.

I keep sending emails to customer service.

They seem happy to sell you a car, but will ditch you afterwards if you have a problem. I'm hoping my review might provoke a response.

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Replies (2)
Webuycars.co.za
Webuycars.co.za's reply09 Feb 2023, 14:51
Official
Dear Helen,

Thank you for bringing this to our attention.

Our sincerest apologies for the negative experience you have had.

We are busy investigating the matter and will provide you with feedback as soon as possible.

Kind regards
HM
Helen M's update21 Mar 2023, 10:26
Reviewer Update
Thank you to Kevin Brookes from customer services. Webyecars did a full inspection of my car not just the odometer. Several small faults were found and Kevin arranged for these to be fixed at no cost to me. Although the admin took some time, Kevin was in constant communication. Very appreciated.