DP
Dewaldt P

1 reviews | Active since Dec 2024

08 Mar 2026, 09:14

No customer service from WeBuyCars Dome and different engine supp****

I bought a boat from Dimitri Braint at WeBuyCars the Dome. Service was excellent with the sale then suddenly realized that after sales service is non existent!!

Bought a boat with a 115hp motor took it for a service after and then got the shock that my 100k motor is actually a 100hp motor from Mercury Belgium and it has a 115hp gearbox from Mercury U.S. Finding parts is a nightmare.

This is not the size motor as stated on the invoice, and it is a built up engine. When bringing it under the sales guys attention, they just say you have to log a complaint on the website or send an email to customer service... Its been 2 weeks since I've logged several complaints and still no one has contacted me to resolve this *****ulent deal.

I have got an email contact of Zelda Stigler who is a resolution specialist at WBC, but with empty promises of someone to contact me.

I understand that they haven't checked their stock properly, but I have begged them to come to the table that we can sort this out.

Now 2 weeks later I'm getting so frustrated and have to pay a lawyer to sue them to sort this out.

All could have been avoided if they just contact me.

Concern reference numbers logged: #138330 #136246

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Replies (1)
Webuycars.co.za
Webuycars.co.za's reply09 Mar 2026, 15:53
Official
Hello Dewaldt,

Thank you for bringing this to our attention. We truly apologise for the negative experience you’ve had, and we understand your frustration.

We are currently looking into the matter and will get back to you with an update as soon as possible.