No Customer Service

I am need of an explanation on if the below is acceptable/ standard practice at WeBuy Cars.

On Friday 21/08/2022 I entered an online Bid for Mercedes Benz 2001 C203K Coupe - White the car as awarded to me on Saturday 22/10/2022. I arrived at the branch by 6:30am and waited for them to open at 08:00am. Upon opening it took a whole 4 hours to finally see the car and get documents completed & signed (Appalling considering I made an appointment and made sure to keep in contact with the consultant who was assigned to me) . After being in a bus the whole night and as tired as we were due to lack of sleep my husband I did not have enough time to double check the car to see if we were happy with condition it was in, we just wanted to get to nearest place to freshen up and eat....Kyle handed us the keys and we left.

After stopping at the nearest mall to get some items we started the car to get to nearest garage to fill up, as the there was very little in the car….To our surprise the car did not have a reverse gear, I had literally & physically push the car out of parking lot : -( I wanted to cry on embarrassment and exhaustion! I can’t believe this is what I paid for with my hard earned money. Honestly this should have been the first thing were told especially since we told our consultant we are driving back to Cape Town with that car.

To top it all off when we were filling up at Engen we were asked if we didn’t get a fuel voucher for petrol from WeBuy and because we didn’t know anything we said no.

Can someone please provide me some answers regarding the above as I honestly feel cheated and miss –informed by WeBuy cars.