No Customer Service

The Midstream branch was a disappointment. We drove from Oranjeville Free state all the way to Centurion to look at vehicle. When we got there the vehicle has been reserved for someone else which we understood. we had a look at the car and this vehicle had a different engine in not the original one as they had advertised and the engine hasn't even been registered on the vehicle so firstly this is *****. We spent 2 hours walking around looking at vehicles and eventually found the perfect vehicle for our family. We showed the salesman that was helping us and we handed in our documents immediately so that they could do finance for us. 3 Days later we had still not hear from the salesman that was helping us. I eventually called him and he said he was looking for the key of the vehicle and waiting for the trade in valuation of the vehicle that we wanted to trade in. We called the gentleman that did the valuation for us and said he had given it to him 3 days back already. He then later called back to say some one else is busy with a deal on the vehicle. The salesman is totally ***********. I then emailed customer care to tell them how disappointed we are and I logged a complaint on their website. It's been a week and no one has contacted us to help resolve our issue. I find this very unprofessional and they don't know customer satisfaction. We had really set our hearts on the vehicle and we even stopped looking as we thought we had found our family vehicle.