No customer service

I have phoned numerous times to enquire about a vehicle as there is no Dekra report on the vehicle. No answer at Midstream branch, A switch board lady helped to send a mail to Midstream branch to vontact me regarding my enquiry.A man phoned to help and I explained that I was looking for some pictures as the are none available of the inside of the vehicle and no dekra report. He said that he will locate the vehicle and take some photos.He wanted me to come all the way from NewCastle to view the vehicle, I just laughed as his request is ridiculous. We buy cars you are making a bad name for yourself with *********** individuals working at your Midstrdam branch.