No customer protection policy

Horrible customer care from webuycars and their agents. I've logged a concern on my vehicle bought from them a little under 6 months ago. The car had a complete gearbox failure even though it was sold to me as in perfect condition. They have been delaying payments to fix the car since they claim to a a customer protection policy however getting them to actually pay is very difficult. The car has been standing 4 weeks now at a dealership awaiting payment. They promise me to do the payment everytime I call them however im still waiting.