No customer consideration

To whom it may concern.

This is regarding my first experience with We Buy Cars in Epping.

So Three weeks ago I was approached by a salesman by the name of Andrew. I specifically told him what I'm looking for and by when I would need my vehicle. When I left there premises that very day I was confident I will have my vehicle in the next few days as I needed it for work purposes. As days went by nothing was communicated . I had to constantly message and call with no response. As time went on my frustration built because I was loosing out on work and still wasn't given any feedback on the process of the vehicle. I specifically asked about all the faults on the vehicle if it was serviced and roadworthy. Andrew specifically assured me the vehicle didn't need a service as it was serviced in March this year and that it was roadworthy. Furthermore there were only 3 issues on the day of purchase which was it need a tyre a battery and the fan needed to be looked at. I agreed for him to get a quote and I will pay the extra. 2 weeks later still no progress or feedback was given. All I got was a lot of inconsistencies. I eventually decided to come in directly to We Buy Cars . I messaged Andrew asking him if I can come in the Saturday he said NO he will get back to me. I went in the very next day which was a Sunday. I spoke to Andrews manager Andre.and explained my situation. He was very helpful and assigned me a new salesman by the name Shafiek. At this point I was just hopeful that things would fall into place considering my frustration and lose of work. Many thanks to Andre and Shafiek for personally getting there hands dirty to assist us as best they could. We were assured the vehicle will be ready the Tuesday unfortunately the roadworthy failed, when Andrew initailly mentioned it was roadworthy already. We left pass 6 in peak to rush to get our son's daycare which had closed an hour prior to that. We had to pay a fine for that.. We drove on 4 occasions just over 40km up and down to sort out things that shouldn't have been an issue due to lack of communication. It cost us time off from work , fuel and unnecessary extra expenses. The 3 issues on which the vehicle failed the roadworthy test was, oil on the sump, water in the headlight and 1 tyre needed to be replaced. We where assured that the vehicle would leave 1st thing the next morning to get sorted out... I constantly called and messaged to hear of the progress, then was told it would be ready at 4pm... I was frustrated cause that meant of sitting in peak traffic again on my way home...I got there abit earlier hoping that it would be ready ASAP, but NO, we left there between 17H30 & 18H00 and yet again in peak traffic... All I asked of them is to compensate me with a full tank of fuel for my time and in convenience but that was not any of there concern as my time wasted, inconvenience and frustration. I'm so disgusted in there lack of customer care, I thought that the least that they could of done is to fill up the fuel, that came down in price the very day before... I don't even think that I would recommend anyone to them cause to me, that service was perthetic.. I found some issues on my vehicle that needs to be seen to and I really don't knw if they the best in sorting it out, I really have NO FAITH, in what they do or try doing...🥺