NO AFTERSALE / DOCUMENTATIONS

Good day

I bought a Ford Ecosport from We Buy Cars (Midstream) in January 2024.

Ever since I've been struggling to know if my paperwork has arrived as my disc is expiring in November.

Nobody seems to know or assist.

I've sent a message to the sales agent however I was just ignored. I then phone the Call Centre twice and was advised that I will receive an email, however nothing happened.

I was then advised by the staff at Midstream that I need to drive all the way there to ask if the documents are there (Which makes no sense as they can just complete the after sale).

This is quite sad that a client should be constantly be asking for documents and doing run arounds for something that should have been sorted out months ago.

Can anybody advise me if my documents has arrived and what is my next steps as I won't be liable for any fines from November >.