CW
Carina W

1 reviews | Active since May 2012

13 Feb 2024, 11:27

NEVER TRUST WE BUY CARS SALES

I bought a Reanult Kwid last year 09/01/2023 from your Randburg store, I am not happy as the sales person gave me wrong information on the car's warranty and now I had to pay for a service and a petrol sensor that was still under warranty. I took the car for a service last year end of October, not with Renault as I was told I don't have any services left... I paid R2800, then to find that the petrol sensor is malfunctioning and at that time I got a quote for +-R4900 to fix the problem. As I took the car to Renault Brits in December 2023 to fix the petrol sensor,they told me that the car was still under warranty up until November 2023 and I had one service left and they could have fixed the petrol sensor with the service at that time as the car was still under warranty. Now I have to pay all that money because of a sales person that does not know what's going on. I would like you to investigate and refund me on my money as the car was still under warranty and I was told it does not have any warranty.

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Replies (4)
Webuycars.co.za
Webuycars.co.za's reply13 Feb 2024, 11:53
Official
Dear Carina

Thank you for bringing this to our attention.

Our sincerest apologies for the negative experience you have had.

We are busy investigating the matter and will provide you with feedback as soon as possible.

Kind regards
CW
Carina W's update13 Feb 2024, 13:21
Reviewer Update
Not to mention that there was a leak in the exhaust as well.....
CW
Carina W's update22 Feb 2024, 11:52
Reviewer Update
Worst company ever. I had to pay for a service and petrol sensor while the car was still under waranty,as I was told the car is out of waranty when it was not.Now I get told that I will not get a refund and the claim was rejected based on the cash terms.
Thats how they got on the JSE...sly
Webuycars.co.za
Webuycars.co.za's reply26 Feb 2024, 08:47
Official
Good day,

Thank you for bringing your concern to our attention.

This matter has been investigated and feedback has been provided to you accordingly via email.

We regard this matter as closed.

Regards