Never Buy from WeBuyCars

Good day

They should not receive a star at all. Never in my life I experienced such bad services. Where to start, my husband bough a car from webuycars no problem. He recommended that I also make use of them. We walked into the showroom found the and Lorenzo started to assist us. We wanted to test drive the car but your Nexus were down, The car could also not be found on your records. I wanted to reserve the car but that was not possible as it did not show on your system. The only option was to pay R5000.00 which I did. Once the finance was sorted it would be refunded back to me as explained by the manager Mike between 48 to 72 hours, Then the real struggle started. My husband contacted Lorenzo via email and left messages for him he never returned any therefore my husband had to drive 3 times to the showroom to query the status. Finally we did the finance and yes here I am excited for the new car, not the case. Lorenzo was on leave but did hand over to another rude guy who's name I cannot remember. He told me that I was late and as I was explaining to him that some of the details to the contract had changed therefore I did not come at 10 in the morning but he was just going on that he has no time and has to pick up a vehicle and left. Then another guy was told to assist. He did not even know where the car keys were. Then Mike the manager started to assist sort of. They find the keys and Mike states that the guy (cannot remember his name) must that R400 and to put petrol in the car. After almost an hour we were starting to ask questions just to be told no he did go to put petrol into the car but at that point they found that the car did not go thru road worthy and that was the reason for the delay. I also pointed out that the car was not washed but Mike said we can take it to a car wash and he will pay the bill. Then on the 24th of December Mike forward my request for the refund, yes there were holidays but today is the 6th and still no refund. I phoned my ref no 34429 and spoke to Amalia, Sipiwe and Megan, still no refund, Most people that I spoke to did not even know who the CEO is. They could not transfer me to debtors but were advised that Shaanie is going to do it. I can speak to no Managers. It is a crazy business without Managers. Still waiting for my money.

Regards Petro