Never again! WeBuyCars. Never.

I have received the worst service from We Buy Cars ever. I bought a vehicle from the Midstream branch and took delivery on 14 January 2023. The vehicle was driven for 272km when a clutch problem arose. (4 days) I immediately started contacting WBC and was instructed to contact their complaints department. I did so immediately. I was put into contact with Elnoleen Buthelezi. WBC plays the waiting game well, to say the least. An issue gets "escalated" and it takes days of constant following up before there is any feedback. Mostly emails gets no answer or feedback at all. The vehicle was eventually taken to a workshop. They quickly found the problem and is now awaiting authorization from WBC to order the part. The other issue is that my wife is now stranded without the vehicle. I requested a loan vehicle but once again.... absolutely no response. All I hear is that the matter has been escalated.