Never Again

I heard someone once say, sell your car to them, never buy from them. I made the mistake of buying a car from WeBuyCars. After receiving the car it started to make a funny noise when it went in for a service they reported the car was in a major accident.

Long story short it has been almost two months, Two RMI approved workshop reports later, and still no action. When I mail, no response, when you phone no feedback is given.

This company is *********, dishonest, and greedy to say the least. I have a clear case of Misinformation as even their Dekra report didn't indicate that the whole undercarriage of the car was redone. We even asked the sales rep if the car was in an accident and his reply was no. Specifying that the deal hinges on the answer.

They are quick to take your money, they are quick to dismiss your complaints, but they are extremely slow to keep to the Consumers Protection Act of South Africa

The last time their Customer care agent spoke to me was to say they looking to reject the case and if they accepted the case I would have to pay a usage fee, for them not disclosing the car was in a major accident. Just goes to show the greed you pay for their mistakes.

It's been too long with no feedback and the case not moving ahead. They keep saying they are busy reviewing the case. But you don't need a month to review something, especially when you have two RMI reports. When I requested the reports from them before the car was sold to me I got nothing. Don't know why I would need to ask and call multiple times just to get nothing.

Buying from WeBuyCars is like opening an old-school lucky packet sometimes you hit other times you miss. Unfortunately for me, I got the miss.

I have even asked the Bank to get involved before getting Lawyers involved but it seems like as this drags on the best route is to take it further.