DD
Dylan D

1 reviews | Active since Oct 2011

20 Mar 2019, 17:25

Never again

Last year I traded in my Hilux for an Amarok, went well for about 2 days, power steering pump failed, took it to VAG centurion and asked them to give it a good check as well and give me a quote on the repairs, the quote was crazy, way more wrong than thought as oil was also leaking, so on the quote it had power steering pump, egr replacement, alternator pulley, v-belt, cambelt, camshaft and labour for +- R24k. Went to webuycars midstream, they said no take the car to acd or something, they replaced the powersteering pump and egr and said all the rest is perfect, well it was not, the oil leak became worse, had to stop while driving to work as it was getting very hot, not feeling safe and to avoid more costs that the warranty cover does not actually cover and this still within the first 3 months of having the car no swap out deal as the response I got from Callan and Henrywas no the car is in running condition... I was then forced to take a knock as what they offered for the amarok was about 80k less than what settlement was and had to load that onto another car, took a bmw550i, they took it in to be serviced at acd again, had the car signed for, insurance running as I was getting the car that day, got told no they have an issue with an egine mounting and they sourcing it, few days later a fuel injector went so had to wait some more , another few days now a turbo has gone, 2 weeks of waiting and paying insurance for nothing got told no I wont get the car as it has more issues, so now having to load an extra 80k on a car took time, had litteraly one option and that was a Jaguar so I had to take it, still not happy not having a double cab anymore for what I originally went for I went to midstream again to see what bakkies was on site, this was last week tuesday, tursday, friday, saturday went to silverlakes and their I actually had a salesman assist me, told him the history and he confirmed that if that happens to car and a client is not happy with it they must take the car back and do a replacement deal and not what they did to me, just to add, each day I was at the midstream branch I was not assisted once, all the sales guys on their wheel things or at the coffee shop, spent a good 30min there each time and when I asked for assitance I get a response will be with you know and then nothing. At silver lakes they did an evaluation on the Jaguar and came back with a price WAY below trade and told me they can see work has been done to the car etc, uhm I bought the car from you guys and was told it was accident free!? So yet another lie, the offer I received is not even half of what I have to settle on the car, but on the floor see another one, pre face lift, higher milage, scratches etc for a lot more than even trade is on my newer shape. I have given compliments before to you but after this I wish I could take it back as I received no compassion or client service that one should expect to receive, over the past year I have suggested you guys to a lot of people, family and work friends and they have used you as well, last week I took my father in law to get a car from you, he looked at the newest shapes of Fortuners but he did not take it as he also said the attitude from the sales person put him off, so now he is the proud owner of a new fortuner NOT bought from you. Never again will I deal or recommend your services to anyone. One last thank you for stuffing me up financially.

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Replies (1)
Webuycars.co.za
Webuycars.co.za's reply14 Nov 2020, 13:03
Official
Good Day

Thank you for bringing your concern to our attention. This matter has been investigated and feedback provided accordingly.

We regard this matter as closed. 

Best regards 
We Buy Cars