MY problem still not resolved from we buy cars

My issues still not resolved car was submitted to we buy cars on the after that still I was debited by standard bank on the 20th and when I call them on 29/09/2022 to find out how far are they with the cancellation John says he doesn't know how long will take so I'm afraid I'm gna debited 3rd installment of a car that I'm not even enjoying I regret the day I walked in at we buy cars Southgate to go buy a car did know it will put me on financial constrain cause every now and then my work requires car for me to move around now I'm using ubar and it's costly for me yet installment amount is being debited