My most unpleasant experience in car purchase ever!

On 17 Jan 2026 I sold my car at the WeBuyCars (WBC)Springfield Road Branch in Durban. On at least 4 occasions I made it very clear to both the salesman and the admin person that the personalised registration plates from my old car were to be transferred to the new vehicle I was buying from them. R1500 was then deducted from the price offered for by vehicle. The salesman admitted to having “made a note”. On the same day I then purchased WBC stock no. B34A09940. On final inspection of the vehicle before departure a small dent was visible on the rear hatch which I agreed to have mended and then claim for reimbur*****t by WBC. This cost me R850. NOTE: The Inspectify Report on the car’s condition (which I downloaded) stated clearly that there were no dents or scratches on the exterior panels. Subsequent dealings with WBC were then less than ideal. The transfer of the personalised plates never took place. A most unpleasant interaction ensued with the salesman amounting to extreme rudeness. He flatly denied any responsibility in ensuring the transfer and basically insisted it was “not his job”. To avoid further stress I agreed to accept the new car with its current registration but then obviously expect a refund of the R1500 as well as the R850 for the dent repair. I have sent numerous emails to WBC (ref 132913) and been assigned a case officer but all I am getting is stonewalling, essentially the “Stalingrad” tactics we see in many of our high-profile commissions of enquiry. Out of courtesy, I have avoided mentioning names in this report but I have every correspondence on record should it be required. I will not be doing business with this company again!