MY MONEY IS GOOD ENOUGH UNTIL I'VE PAID BUT THAT IS WHERE THE SERVICE STOPS. I WOULD NOT RECOMMEND WEBUYCARS TO ANYONE.

THIS LEVEL OF SERVICE CREATES THE FEELING THAT MY MONEY IS GOOD ENOUGH UNTIL I'VE PAID BUT THAT IS WHERE THE SERVICE STOPS. I WOULD NOT RECOMMEND WEBUYCARS TO ANYONE. Very unhappy with the level of post purchase service received form We Buy Cars, more specific very unhappy with the complaints process and level of service from We Buy Cars. After purchasing a Dekra Class A car, cash retail we started to realise that car has a major issue with the car sudden loss of power as it goes into limp mode. This would have serious consequences if travelling on a highway at speed and rather than being a minor issue would be considered a major concern. This was communicated to the various parties, including the sales person; Inus Watkins on 21 September 2022 and Rousseu du Plessis on 22 September 2022. We provided all the required documentation and quotation promptly and have still not received any feedback concerning the progress of our complaint, it is already 13 October 2022. While I am very happy with the car aside from the sudden issues, this has spoiled what was meant to be a really special event with a new / pre loved vehicle. Several commitments were made to provide prompt feedback but the only feedback was an email from Ruan Geere on 05 October 2022, to ascertain if the matter had been resolved. This has been the first correspondence received back regarding this complaint. IS THIS TIMELINE AND LACK OF FEEDBACK CONSIDERED SUFFICIENT BY WBC STANDARDS? WHAT WOULD BE THE PURPOSE OF SELLING A VEHICLE AS A CLASS A VEHICLE WITH A SERIOUS MECHANICAL FLAW, WHICH WAS NOT LISTED IN THE DEKRA REPORT. And most frustratingly, why have a system where you report complaints and never respond to any? We had intended to work with them to resolve the issue, as we have heard good things about the purchase / post purchase process but this has been a bit of a rude awakening. THIS LEVEL OF SERVICE CREATES THE FEELING THAT MY MONEY IS GOOD ENOUGH UNTIL I'VE PAID BUT THAT IS WHERE THE SERVICE STOPS. I WOULD NOT RECOMMEND WEBUYCARS TO ANYONE.