MY FIRST TERRIBLE WEBUYCARS EXPERIENCE
I purchased a vehicle from We Buy Cars Silver lakes on Saturday 25 November 2023. Everything went fine until I when I got into the finance office, Where Ms Nikita Robinson who deals with financial institutions. She made me sign a bunch of documents without reading them , saying, I shouldn't worry as it is a standard staff for the type of purchase I had made. Through this process, she'd signed me up for a non-compulsory Warranty Booster without my consent and agreement to it.
I then cancelled the said Warranty Booster with Innovation Group which is the underwriter for those policies offered by the Dealer and have received the cancellation letter however the refund has not been effected more than two months after the fact. Their own SLA says the refund should have happened within 21 days and I have even emailed (***) their non-existence customer services, nothing, no acknowledgement nor any response.
I also emailed Ms Isabella Mawela who works with Nikita, no response from her either.
It was my first and last time dealing with We Buy Cars Silverlakes as the level of customer services and incompetency is a cause for concern, I mean a refund should not take more than two months to be effected!
I want my refund of R6960 within 48hours!!!!
Thank you for bringing this to our attention.
Our sincerest apologies for the negative experience you have had.
We are busy investigating the matter and will provide you with feedback as soon as possible.
Kind regards
Thank you for bringing this to our attention.
Our sincerest apologies for the negative experience you have had.
We are busy investigating the matter and will provide you with feedback as soon as possible.
Kind regards
I am still waiting for the refund of R6960 to paid back into my MFC account number: ***. It must be noted, that your OWN SLA said that this should have been done within 21 days and that 21 days had come and went and still no refunds despite your above response of resolving this issue as soon as possible, nothing to date!
I am still waiting for the refund of R6960 to paid back into my MFC account number: ***. It must be noted, that your OWN SLA said that this should have been done within 21 days and that 21 days had come and went and still no refunds despite your above response of resolving this issue as soon as possible, nothing to date!