Motor plan change

I am writing to express my deep dissatisfaction and frustration regarding a recent issue I encountered with your service. On the 31st of July, 2024, I took my car to BMW Centurion for a routine service, only to be met with an unexpected and distressing financial inconvenience.

To my utter astonishment, I discovered that my vehicle still had a motor plan registered in the name of "We Buy Cars."

This unforeseen complication necessitated an additional payment of R1800 to have the motor plan transferred to my name. This unexpected expense has caused a significant and burdensome financial strain on me. The sheer frustration and bewilderment of having to deal with such an oversight, particularly after the sale was completed, are indescribable.

It is deeply troubling that such an oversight was not addressed prior to the sale's conclusion.

It seems that while the sale process was handled efficiently and profitably for your company, the post-sale service has been glaringly inadequate. This lapse in service and the ensuing financial burden have been both shocking and unacceptable.

Given the circumstances, I am formally requesting a refund of the R1800 fee that I had to incur due to the motor plan change at BMW Centurion. I trust that you will address this issue with the urgency and seriousness it warrants. I look forward to your prompt response and resolution to this matter