Most unprofessional service ever experienced from start to finish.

I do not like to air dirty laundry for the world to see, but if trying to get something done in a correct matter just gets ignored then unfortunately I need to revert to something that will hopefully get a reaction. I saw the car I wanted to buy and gave all the paperwork even before taking it for a test drive to speed up the process once everything checked out. Finance was approved, but somehow I had to resend the information about 2 or 3 times. I had to drive to the warehouse just as many times as they would neglect to mention another document needed. After I took ownership I couldn't open the car as both remote batteries needed replacement which cost 600 each. I asked for paperwork in order to get new license plates and was told it's a service they do (even though I was charged just under R2000 for this service). I was assured that this will be taken care of and I should receive it in 7-14 days. Fast forward to almost 2 months later and I am now sitting with ******* plates and no response from We Buy Cars after multiple emails sent to Michelle, Anelize and Andries the sales person that made R9000 comm on the purchase. I have been told that a courier is on his way with no further instructions. That was last week. I have tried emailing twice - no response Mentioned We buy Cars on FB - no response

My next action is going to be a legal one as I want the money back for the service I never received.

The email you will now get from We Buy Cars will look as follow:

"Thank you for making us aware of this situation. Kindly find that we will investigate the matter and will revert back with feedback as soon as possible. "

I wonder how many people actually had their issues sorted out. This is a matter of principle and I want a refund on the registration so I can go take care of it myself and know it will be done in a matter of days.

Andrea