Most pathetic customer service

I have had one of the most horrible customer services in my life today at the Joburg South branch. Arrived at 09h30 left around 15h25. This sales fellow, Thabo, disappeared on several occasions for about 45 minutes at a time, until I decided to leave around 13h20 when he told me their 'system had been down' for most of the morning. Felt like I was at the Home Affairs' branch. Meanwhile, I watched customers arriving and getting sorted within an hour. When I eventually returned around 14h31, I enquired from the 'invoices' lady who casually informed that they did not have a systems glitch and this fellow's invoices where sorted a while back. I reported the matter to a 'supposedly' senior manager who chatted to Thabo on the phone and walked away. I do not recommend this car dealership at all and will keep spreading word about their awful customer attitude. They ought to let every potential client know that it will take no fewer than 5 hours to process a cash transaction.