Most horrible experience ever at we buy cars the dome!

It all started when my mom-in-law was looking for a car in June 2025.

She found one at we buy cars the dome, the car was in good condition, it was platinum rated vehicle.

we were assisted by a salesman by the name of Monwabisi Lekokoane, AKA K.G, as well as a lady from the finance department by the name of Cherise.

We told them to keep the car of the lot for us until we decided whether we were taking the car or not.

On the 25th of June 2025 around 16:30, my mom-in-law and I went to we buy cars the dome unannounced to take delivery of the vehicle.

When we got there, we had finished all paperwork, insurance, etc. drove out with the car.

The sales guy took my mom-in-laws phone and gave himself a 5 star review, which was a bit rude and also disrespectful, I mean you don’t just go taking people phones…

Fast forward to September 2025, I had to renew the license disc on my own vehicle, got to the post office, stood in a long queue, got to the front, the teller then tells me, I have an unregistered/unlicensed car in my name, very confused, I asked the lady to tell me what car is it because I have two other vehicles, I find out that it’s the car I bought for my mom-in-law at we buy cars, the teller tells me I have to sort it out at the license department and I can not renew my car license disc because of this.

Phoned the finance lady at we buy cars, she told me that I must do the vehicles license myself and they will refund me, I must show them the slips, with no reason as to why they did not do it themselves, given it is also a financed vehicle.

Went in the week to xavier licensing department, did the license, did my cars disc renewal as well, but could not get my mom-in-laws car disc because the roadworthy on that car was not done…

Now very frustrated and becoming more broke than I already am, spending on petrol, running around for the license, I phoned Cherise again and told her what is happening along with my frustrations, she sent me a picture of the roadworthy certificate done at randburg DEKRA, the certificate was dated 25th June 2025 which was now expired (which is a bit odd because that is the day I went to get the car at we buy cars and nobody knew I was coming, and the entire time, we did the paperwork, the vehicle was Infront of me, with my mom-in-law standing by it and taking pictures with it. How did they get that certificate?), anyways Cherise said I must speak to the sales person (K.G), he will give me a voucher to go to a roadworthy testing center and get it done.

Phoned K.G. on Friday, he said that he will give me the voucher the next day (Saturday) and I must go to DEKRA Randburg, he said that he could not give me the voucher on the day I called him because management needs to sign it off on the day the car goes for testing. My mom-in-law works on Saturdays, she took leave for that day so that I can get the car and get everything sorted. Got the car at 07:30 in the morning and was at DEKRA at 08:00, kept messaging KG and Cherise, asking for the voucher, DEKRA would not do the testing without payment, in this case, the voucher, both of them were not answering their phones, until Cherise messages me back, saying she is in church and gives me an alternate number for K.G.

Still couldn’t get a hold of K.G. so I drove from DEKRA Randburg to we buy cars the dome, upon arrival I asked one of the guys that work there for K.G, this gentleman told me that both K.G and Cherise was not working that day (frustration left and hello anger, why tell me that you will give me the voucher for the roadworthy on the day that you’re not there?), anyways this new gentleman helped me, told him my story and this gentleman took me to a manager, who gave me the voucher, I asked the manager to compensate me for my petrol, he said sorry, they cannot. I left that place wanting to burn it down.

I had to go to a different testing center, Constantia global, went there the same day, and could not get the car tested because they were full.

Drove back to my mom-in-laws place to drop off the vehicle, she suggested that I keep it and try to get it done in the week. Managed to get time off work in the week to get it done, as well as got the license disc for that car from xavier licensing department.

I sent Cherise all documents, slips and my bank confirmation awaiting the refund, I had to ask her every day on an update for the refund, 3 weeks later, the refund comes into my bank account… yup you guessed it, the refund was short, by almost half.

I asked why is the refund half, she said that they don’t pay debts on the vehicle, so to add onto everything, me spending money on petrol running around and getting the licensing done and spending time away from work, now I find out that this vehicle had previous debts too… that I paid for and was not refunded for…

I would never wish this upon anyone and I will never go back to we buy cars, and also urge people not to shop there, I hope someone sees this and doges a huge bullet, it was a horrible experience.