MOST DISAPPOINTING SERV
After you buy a car from them they don’t care. I’m still waiting for the sales agent to get back to me about the feedback of fixing some things inside the car. Called the sales agent several times and he never calls back or attends to my messages regarding the car bought. Also dealt with a woman with a bad attitude Michele telling me she has nothing to do with my car being washed upon receival, really not a helpful bunch only car about marking sales and letting you sign off the deal.
Hi Patricia,
Thank you so much for making us aware of this situation. Kindly find that I have sent your complaint through to our Head of Sales, and will revert back as soon as I receive feedback.
Regards,
Anet de Kock
Social Media Coordinator
Hi Patricia,
Thank you so much for making us aware of this situation. Kindly find that I have sent your complaint through to our Head of Sales, and will revert back as soon as I receive feedback.
Regards,
Anet de Kock
Social Media Coordinator
Hi Patricia,
Kindly find that I have received feedback from Marques Bosch, our Cape Town Sales Manager.
He advised that he had a discussion with you with regards to your complaint, and arranged that we will collect your vehicle tomorrow, on 24 January 2018, from your office in Houtbay, to get the safety belt fixed accordingly.
With regards to the cleaning of the vehicle, he advised that he explained to you that, with the water restrictions in Cape Town at the moment, we could get fined R100 000 for using water to wash our cars. We will, however, try to assist you to the best of our ability with regards to this issue.
Please also allow me to apologize for your experience with the Sales Executive, and we can assure you that steps have been taken to ensure this does not happen again in the future.
Should you require any further assistance, please don't hesitate to let me know.
Anet de Kock
Social Media Coordinator
Hi Patricia,
Kindly find that I have received feedback from Marques Bosch, our Cape Town Sales Manager.
He advised that he had a discussion with you with regards to your complaint, and arranged that we will collect your vehicle tomorrow, on 24 January 2018, from your office in Houtbay, to get the safety belt fixed accordingly.
With regards to the cleaning of the vehicle, he advised that he explained to you that, with the water restrictions in Cape Town at the moment, we could get fined R100 000 for using water to wash our cars. We will, however, try to assist you to the best of our ability with regards to this issue.
Please also allow me to apologize for your experience with the Sales Executive, and we can assure you that steps have been taken to ensure this does not happen again in the future.
Should you require any further assistance, please don't hesitate to let me know.
Anet de Kock
Social Media Coordinator