MOHAMMED DOES NOT WANT TO GIVE BACK MY HOUSE KEYS AND GATE REMOTE

I recently sold my car to Webuycars keywest branch. I unfortunately forgot my daughters house keys (which has a bunch of keys for diferent rooms in the house) and gate remotes in the car. As soon as i got home and realised that i forgot the keys in the car i called their offices and Mohammed told me that the car had been taken 2 hours after i had left so he couldnt help. i then asked that he call that person and find out if they had found the key which he told me he would do that and get back to me. The following day i called again and he still said he would find out. my daughter later called him to enquire and was told that they might be in the lost and found department and there are too many things in that department, he asked that she describe the keys to her and he would try to find them. he later sent a pic of the keys and my daughter told him its not the correct set. she then asked if she cant be given the location for the lost and found so that she could go fetch the keys herself he then told her that he cant give her the address. she then requested to speak to the manager which he then said he cant give her the managers contact details because of POPIA Act. She asked for the managers office number as POPIA doesnt stop one from shading office number amd then requested that if her getting the managers numbers is a problem he should ask the manager to call her. He later rep**** to say that the manager said she should call the call centre and she will be assisted by the call centre. When ahe told him that she needed the keys he said the manager would call the following morning

I took the car in on Wednesday 3 January 2024, its now the 9th and ive been sent from pillar to post. You would think that a company like we buy cars has processes in place to safeguard customers posessions as i dont believe im the first to forget an item. We just need our keys and house remote THATS ALL