PA
Pierre A

1 reviews | Active since Jun 2023

06 Oct 2023, 16:06

Mixed Experience: Dekra Roadworthy Report Documentation Delays

I purchased a Mini Cooper from the Epping branch earlier this week. While the salesperson was efficient and helpful, I encountered discrepancies between the Dekra report and the adverti*****t, both of which stated 'No Roadworthy Relevant Issues.' However, when I brought the vehicle to the Dekra inspection facility in Somerset West to obtain a roadworthy certificate, several issues suddenly surfaced that require attention.

Additionally, I noticed that the license disc on the car had expired on September 30th, even though I had collected the vehicle in the afternoon of Wednesday, October 4th. I promptly reached out to the salesperson via email, requesting a timeline for the delivery of the necessary documents. It's crucial for me to receive these documents promptly, as there is a 21-day window for renewal or risk incurring penalty fines following the expiration date.

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Replies (1)
Webuycars.co.za
Webuycars.co.za's reply07 Oct 2023, 08:36
Official
Dear Jacques

Thank you for bringing this to our attention.

Our sincerest apologies for the negative experience you have had.

We are busy investigating the matter and will provide you with feedback as soon as possible.

Kind regards