Mistreatment , disrespect and Bad after sale service

On May 2025 I bought Audi Q3 Quattro Stronic 2.0 (132W) ***km, the vehicle was A rated and Gold sticker and is financed by the Bank. On the 8th Jul 2025 as I was driving to work the vehicle started jerking with losing power in the middle of the road and the TRANSMISSION warning sign flashing, difficult to drive forward but eventually drove to work as I was already close. Immediately when I got to work I called Webuycars customer centre they put me through warranty I explained the issues the consultant asked for my details and confirmed the vehicle is still under warranty and that I should take it to the nearest workshop and have it checked and they must call them straight to process the claim. I took the vehicle to the nearest workshop, they put the diagnosis computer cable on the vehicle and it show d the transmission error and stucking on gear 2 ( Which I was told it was fixed after they took it to their own shop workshop before collecting the vehicle). The mechanic also said the warning sign could also be because the transmission fuel is low , he then put his hand under the vehicle where the gearbox is located and his whole hand came back with oil , he told me not to drive the vehicle anymore. It needs to be assessed and work on asap. I called Webuycars the dome I was given a case number 106854 and that I would be contacted by the person who is assigned my case. That did not happen I had to call again and was put throu Ronsleigh Van Rooyen who then asked me the issue with the vehicle and o explained everything he told me he is escalating and I will be contacted again by someone who will be assigned to handle the issue again I will as not contacted I called in and was told that the case was now assigned to Yvonne Engelbrecht which I had to start over again explaining what had happened she asked me to send the current KM’s of the vehicle and asked if I had the quote I told her I don’t have a quote and I was instructed to park the vehicle and not drive it again so I need Webuy cars to assist with towing the vehicle and take it to the workshop and do the quotation themselves , she then sent email to Oswald Mathebula who is the sales Manager at the Dome branch and this was now almost a week with no way forward just re assigning the case to a different person and writing emails among the each other about the issue, I called again frustrated because nothing was happening my issues was not being prioritised they then organised a tow truck to take the vehicle from me and took it to Bosch service centre in Honeydew , a day or two passed with no feedback I called th m and I was told the vehicle is at Bosch being assessed, I called Bosch trying to confirm if the vehicle is with them and they told me that the vehicle is there they have communicated with them to come fetch the vehicle as the vehicle have a Gearbox issues and they don’t deal with gearbox and reffered them to Geartronics. I went to the Dome and requested the sales manager who I also have been communicating with after Yvonne Engelbrecht sent him a message who has also been dragging and responds in his own time on emails Oswald Mathebula, they called him to come in front , he rspond d he still busy and that I should wait for minutes off which I waited 10min and finally came , I told him I’m the owner of the Audi Q3 and I have expressed my issues and challenges I’ve been facing for now 2 weeks without a vehicle yet I still had to pay for the next day but it’s not with me and looks like no one is taking my issue seriously , he then told me that the vehicle has now been taken to Geartronics and looks like it will be expensive to fix the issue he suggests that we do cancellation on the vehicle nd since I’m already there he will get me a sales person to help me look for another vehicle if I see one he will reserve it for me and he will start the process of cancellation and motivating on the replacement vehicle, I looked around and chose another Audi Q3 and the sales person said he will let Oswald Mathebula sales manager know and that the vehicle be reserved, the vehicle is still not reserved . Looked on the website I saw another one, I wrote an email attached bo th vehicles stating everything he had said and requested that he reserved one of the two , no one responded on the email and vehicle not reserved still. I called Geartronics today trying to find out if they have the vehicle and what the issue, I was told the vehicle came in with them only on Friday they have not assessed it yet as they are not working on weekends which surprised me if they haven’t assess the vehicle why Oswald Mathebula told me that the vehicle will be very expensive to fix so I’d rather do the cancellation and he will motivate for a replacement vehicle if he had not received any quote or assessment report. I’m very frustrated right now and curios . I called him and he is not picking up my calls, I’ve just paid for a vehicle that’s not with me and having challenges with transport to work and I’m not even treated with respect and valued as a customer