1 reviews | Active since Mar 2017
Misleading information
Good Day
I’ve just received a very disturbing call from Fanie Mahlangu, who is basically telling me that I am lying that he confirmed that the service history and book are available. Please see the below and the attached showing that it was confirmed that the service history and book are available.
Fanie just called me to tell that he never said the service book was available, then why was I miss informed and miss guided, meaning the information provided on the website by Fanie. I don’t understand why he thinks I was high when we made this deal. He was very unprofessional speaking over me and ending the call by saying he cannot trace the service history so he will be sending me a blank service book.
This is not what we agreed upon with Gert.
I would prefer to deal with someone else in resolving this, I unfortunately don’t have an email for the head of the dept., I would have sent this to him.
Hi Mpumi,
Thank you for making us aware of this situation. Please note that I have sent your complaint through to our Head of Sales and will revert back as soon as I receive feedback.
Regards,
Anet de Kock
Social Media Coordinator
Hi Mpumi,
Thank you for making us aware of this situation. Please note that I have sent your complaint through to our Head of Sales and will revert back as soon as I receive feedback.
Regards,
Anet de Kock
Social Media Coordinator
Hi Mpumi,
Kindly find that I have received feedback from Shaun Lonn, the Sales Manager at our Silver Lakes Branch.
He advised that he spoke to you with regards to your complaint and that he arranged for a new service book for you, with a printout of all the previous services done on the vehicle. As you work in Roodepoort, we will be delivering the service book to you either today or at the latest tomorrow.
I would just like to thank you again for making us aware of this situation and can assure you that the necessary steps have been taken to ensure this does not happen again.
Should you require any further assistance, please don't hesitate to let me know.
Warm Regards,
Anet de Kock
Social Media Coordinator
Hi Mpumi,
Kindly find that I have received feedback from Shaun Lonn, the Sales Manager at our Silver Lakes Branch.
He advised that he spoke to you with regards to your complaint and that he arranged for a new service book for you, with a printout of all the previous services done on the vehicle. As you work in Roodepoort, we will be delivering the service book to you either today or at the latest tomorrow.
I would just like to thank you again for making us aware of this situation and can assure you that the necessary steps have been taken to ensure this does not happen again.
Should you require any further assistance, please don't hesitate to let me know.
Warm Regards,
Anet de Kock
Social Media Coordinator
Hi Mpumi,
I'll be sure to send them your thanks! :)
Anet
Hi Mpumi,
I'll be sure to send them your thanks! :)
Anet