Misleading dekra/vehicle rating

Item: Webuycars.co.za
Rating: 1
Author: Vhahangwele N

After buying a A rated vehicle that checked out with a Dekra report I find issues (major machenical issues) that I immediately raise within a month of purchasing. Upon this discovery I get told to take it up with the extended warranty plan which is sold as part of the package. These issues (costing around R100 000) are then not covered under the extended warranty and I get told by customer care/ complaints “ We Buy Cars regrets to inform you that we will be unable to assist you”

So are the cars really A rated? Are the Dekra reports really legit or are we being taken for a side?

Helpful (0)

Replies (4)

Webuycars.co.za's replyOfficial

25 Mar 2024, 11:23

Dear Vhahangwele

Thank you for bringing this to our attention.

Our sincerest apologies for the negative experience you have had.

We are busy investigating the matter and will provide you with feedback as soon as possible.

Kind regards

Webuycars.co.za's reply25 Mar 2024, 11:23

Official

Vhahangwele N's updateReviewer Update

25 Mar 2024, 11:50

Good day

Here is my case number for ease of reference
54821

Thanks

Vhahangwele N's update25 Mar 2024, 11:50

Reviewer Update

Good day

Here is my case number for ease of reference
54821

Thanks

Webuycars.co.za's replyOfficial

26 Mar 2024, 07:49

Good day,

Thank you for bringing your concern to our attention.

This matter has been investigated and feedback has been provided to you accordingly via email.

We regard this matter as closed.

Regards

Webuycars.co.za's reply26 Mar 2024, 07:49

Official

Vhahangwele N's updateReviewer Update

26 Mar 2024, 08:56

Good day

I haven’t been assisted - instead I’m being pushed away to refer to the ombudsman.

We buy cars is not taking accountability

Your responses are vague - I have abided by the conditions and raised the issue well in time with webuycars

Vhahangwele N's update26 Mar 2024, 08:56

Reviewer Update