1 reviews | Active since Dec 2022
Misleading Dekra Report
Bought a Renault Kadjar from WeBuyCars Germiston end of July 2022. The vehicle had a clean dekra, and upon buying the vehicle I was informed that it would be inspected by their technical department and I would be informed of any repairs to be made on the vehicle. They phoned me stating there is no repairs to be done and the vehicle has a clean report. One month in to owning the vehicle I had to replace two tyres that had multiple cracks and large gators in them. It was then brought to our attention that the front brake pads is completely worn, and has been for a while. There is also an issue with the tyre pressure sensors. I emailed WeBuyCars Germiston were I was informed that Dekra is only road worthy, even though I saw multiple vehicle reports stating damage to similar items, he then said I should contact the Call Centre. The call centre agent informed me that they will pay for the Tyre Sensors but not the brakes. Renault sent them the invoice, but up to date no payment has been made and they are no longer responding to any of my emails. The car started making a noise at the right front wheel while driving which only got worse, took it to Renault were I was informed the ball bearing is completely worn and has been for a while, its a miracle that we drove as long as we have without it braking and the car rolling. Will never support WeBuyCars again, their lack of thoroughness regarding the inspection and misinformation they provided regarding the vehicles condition could have cost me and my daughter our lives.
Thank you for bringing this to our attention.
Our sincerest apologies for the negative experience you have had.
We are busy investigating the matter and will provide you with feedback as soon as possible.
Kind regards
Thank you for bringing this to our attention.
Our sincerest apologies for the negative experience you have had.
We are busy investigating the matter and will provide you with feedback as soon as possible.
Kind regards
Our sincerest apologies for the delay.
We are busy investigating the matter and will provide you with feedback as soon as possible.
Kind regards
Our sincerest apologies for the delay.
We are busy investigating the matter and will provide you with feedback as soon as possible.
Kind regards
