1 reviews | Active since Oct 2017
MISLEAD, MISINFORMED, TAKEN ADVANTAGE OF AND INSU
Worst customer service ever. Bought a car 12 days ago, first day the salesman was in a rush busy assisting two people once, I was the other customer, the way he was in hurry I didn't even get the chance to test drive the car, he told me that the car was a 1.3 L I had to find out from someone who is not even working there that the car was a 3.3L.The cover under the steering wheel fell while I was driving it. Tried to contact the sales man Elias Mkhabela he was not even answering my calls, tried again to call him numerous time his phone was off dnt know if he blocked my calls or not. Then I decided to drive to WEBUYCARS SILVER LAKES where I bought it tried to talk to them I received the worst service ever, no one wanted to even assist me I was send from pillar to post like a headless chicken, insulted, even laughed at. I told them that I want to cancel the contract because I was mislead, **** to, and also taken advantage of by the sales man just because am a lady. The manager Duane could not even assist me instead he called another person who they say is a buyer, they were busy speaking Afrikaans in front of me. Then they told me I need to sell the car back to them. Duane took me to his office and and he started to make racial remarks of which I won't mention here and told me that is my baby and I need to make a plan. How can I make a plan of a car that I don't feel safe inside, a car that I was misinformed of by their worker. I left the car inside their premises as I don't want it anymore. As the cooling of the period has not passed. Can I be ASSISTED HERE. I TRIED TO CALL THIER CUSTOMER SERVICE NUMBER AND TOLD THEY WILL GET BACK TO ME UNTIL NOW. NO PHONE CALL.
Thank you for bringing this to our attention.
Our sincerest apologies for the negative experience you have had.
We are busy investigating the matter and will provide you with feedback as soon as possible.
Kind regards
Thank you for bringing this to our attention.
Our sincerest apologies for the negative experience you have had.
We are busy investigating the matter and will provide you with feedback as soon as possible.
Kind regards
