DJ
Dawie J

1 reviews | Active since May 2024

30 Sept 2024, 12:26

Mileage Tampering

I bought a BMW from We Buy Cars. I took the car for a service at a BMW dealership and got informed by my mileage tampering indicator is lid. Meaning that the mileage was probably tampered with. I never noticed the little orange dot next to the kilometer reading being lid as I was not aware that BMW's have this function. This can also be seen on the Dekra report pictures, yet We Buy Cars did not disclose that the mileage might have been tampered with. After numerous negotiations with the customer care agent assigned, where I basically agreed to give this a blind sight, should We Buy Cars contribute to have the issue resolved (indicator removed) by a vehicle electronic specialist - the declined my claim. I am astound that We Buy Cars would consider them above the law with a *****ulent activity such as this. I will proceed with referring the matter to the Ombudsman and CPA.

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Replies (2)
Webuycars.co.za
Webuycars.co.za's reply30 Sept 2024, 13:04
Official
Dear Dawie

Thank you for bringing this to our attention.

Our sincerest apologies for the negative experience you have had.

We are busy investigating the matter and will provide you with feedback as soon as possible.

Kind regards
DJ
Dawie J's update30 Sept 2024, 13:32
Reviewer Update
You have already investigated the matter and declined to have the mileage tampering issue resolved. So, your apologies mean absolutely nothing. This is bad taste business.