1 reviews | Active since Sept 2024
****MERS!
inquired about a car at Richmond Park branch in Western Cape. on paper the car seemed great with full service history at the agents. Dekra gold inspection with no issues listed. on the day i went to view the vehicle everything seemed in place and the salesman handed me the service book to show me the service history, i further inspected the car and i was pleased with the car apon first inspection, however the button on the radio was not working, the salesman assured me that its just a fuse (claims this is the information that was given to him from Dekra). i took hes word for it as the Dekra report hasnt stated anything about the radio not working. on the road test i heard a noise that sounds to me like a wheel bearing that needs to be replaced and again he assured me that everything is fine and the noise is coming from a flat spot of the tire ( also claims this information was given to him from Dekra), again i took hes word as the report hasnt stated anything about a noise on the road test. i went ahead and purchased the car and on the day i took delivery of the car and took it home i opened the glove box and saw previous invoices from the agents from the previous owner and one of them stated that the radio needs to be sent in for repairs. i contacted the salesman and he assured me that he will get it sorted as he wasnt aware of it (strange since it was the invoice that was right at the top in the glove box). after weeks of me contacting him and requesting to speak the someone else he advised that hes is the only person that i am able to speak to. after a few weeks my messages got ignored and when i called him he stated that the manager declined my claim to have this sorted out. i ended up spending thousands to replace the radio and new tires. the noise is still there when i drive which means that i will have to book my car in and the expense will come out of my own pocket. ABSOLUTELY TERRIBLE SERVICE FROM WEBUYCARS!!!
Thank you for bringing this to our attention.
Our sincerest apologies for the negative experience you have had.
We are busy investigating the matter and will provide you with feedback as soon as possible.
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Thank you for bringing this to our attention.
Our sincerest apologies for the negative experience you have had.
We are busy investigating the matter and will provide you with feedback as soon as possible.
Kind regards
