SB
Siya B

1 reviews | Active since Aug 2024

02 Oct 2024, 11:01

MECHANICAL ISSUES

Mornings I am Siyabonga Nimrod Bubu residing in cape town I bought an Audi A3 sedan 2014 model automatic a very nice looking car inside out,neat and clean in April 2024 at midstream branch webuycars, in may month came on a warning light "electric fault,park and shift the gear to P and contact the nearest workshop"I informed the sales person Julius mabusela there at Midstream branch he said he's only a salesperson I need to log a complaint on the website I tried with no replies I even went to webuycars Richmond branch here in cope town they suggested I go to Bosch they will be able to fix the car and that was now end of August 2024, Bosch gave me about 3 quotations that I could not afford paying I decided to go log a complaint in Hello peter website, webuycars complaints department rep****. They then asked for those 3 quotations I did send to Vino there by complaints department she said they could only assist with mechanical issues that involved the gearbox and staring sensors but the amount quoted was too high ,she suggested I take the vehicle to Euro motor clinic in Stikland here in cape town,when I got there they said the car needed calibration only so they did it on a Thursday and I fetched the vehicle on Monday,On a Tuesday Vino phoned me asking if the vehicle was fine because they need to close the file and at that moment of time the vehicle was fine but on a Friday the same week the vehicle started with the warning light again, refusing to engage gears as well the same problems it always had this thing happens every now and then. I reported to Euro Motor clinic they requested I bring back the vehicle I informed vinolia as well she said she was on leave ,I took the car to Euro motor clinic they said there's a problem with the gearbox and they're not doing automatics i need to take the car to MAYFAIR GEARBOX a workshop in Bracknell I did so and the vehicle is now by them, they cannot work of the vehicle until they get permission from Webuycars I informed Vinolia again she said the file was closed I need your assistance

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Replies (1)
Webuycars.co.za
Webuycars.co.za's reply04 Oct 2024, 10:20
Official
Dear Siya,

Thank you for bringing this to our attention.

Our sincerest apologies for the negative experience you have had.

We are busy investigating the matter and will provide you with feedback as soon as possible.

Kind regards