*********** managers and customer care

Soooooo

we bought a Audi Q5 from webuy cars in epping and the car used 2 liters of oil in 3 days

we took the car back and exchanged the car for a Mazda 3 dynamic

the car is automatic and this will be my first automatic car

while i was test driving the car i saw that when you stop at a robot or stop sign and just holding the brake with the car in drive the refs of the car is going up and down

I asked the sale person wont mention names because of the popi act. If this is normal

He said to me whenever i stop at a robot or stop sign that i should put the car in neutral

so me not knowing of automatic cars and thinking well this guy works for webuy cars he should knowni left it and took the car

i also mentioned to him that i need to drive to JHB because i have a expo there and that doing the expos that one of my sources of income i cant miss it

on my way home driving the Mazda the refs got worse so i called a friend of mine he tells me that the sales person **** to me and the car needs to get to a machanic

so needles to say i could not go to JHB that aftrenoon

the next morning we took back the mazda and the manager just shrugged his shoulders stating that it just needs a service and he wont be able to help us ( Now i have to be happy witg car sold to me under a lie)

took the car to auto spec in montuque

were the mechanic said that the car was due for a major service and i wont be able to drive the car like that to JHB

so i called the we buy car manager in epping and again he cant help me

i paid R5400.00 for the service

from the service on my way home from the mechanic i got a flat tyere and then i saw but hey wheel alignment is out and all 4 tyers needs to be done

knowing what epping webuycars will say i vissited Richmond branch and asked them to please help me so they logged a complaint wereby the customer car lady told me ill have feed back in 48 hours and it been a week

i replaced all 4 tyers and that cost me another R5400.00

im almost in R11 000.00 recon on this car because of them selling me a car based on a lie and a false decra report

so today i vissited the Richmond branch asking them if there is a update because its been a week now and still nothing

he looked on the system and couldnt find a not on my complaint number just that they are working on it

so i asked him if there is away to cancel the deal because this waiting is getting pefetic

and all he calles one of Epping sales managers and asked the sales manager to call me

so after explaining to the sales manager what happend and that i please want to cancel the deal and just want my money back he told me and im gonna state it has he did " Sorry sit the information we gaverd today is not reason enough to cancel the deal "

i have no idea what to do from here

this is so unprofestional

we even told listen we test drive a suzuki and we will take the suzuki in the mazdas place and still no we cant we have to investigate gor how much longer

Taking our money as buyers is fast but as soon as they have to pay you back its a issue

kind regards Willem Steyn