Make you sign papers only after payment was made

Good day

I would like to tell my story to the world regarding my car that I bought from webuycars\wesellcars.

On December 9, 2017 I was in a car crash and obviously my insurance paid out and I went to buy a car on the 29th of December 2017.

We went to silverlakes and we looked at a few cars, I explained to the sales person that this money is all I have, and I need a reliable car. They drive the car so you as the client can’t drive the car, and then according to me the sales person is supposed to tell the truth about the car.

We decided on this car (because according to wesellcars this is a reliable car), webuycars sales person said it is a reliable car, they told me to pay the money over and as soon as I printed the proof of payment, they gave me a paper stating that I want to register as a dealer, so I told him that I am not a dealer, so I’m confused now? I even said pay the money back and he stated that it take about a month to pay it back? So I was buying the car under false pretenses (when I did the diagnostics test all the errors was stored errors, meaning it was there before I bought the car, so I was **** to about the car and the condition of the car)

Then he said well this is how our cash deals work. So I signed the registration form. (PS NO INVOICE)

As we wanted to leave the battery was dead, no it is because the cars are standing, ok so I left for Limpopo just before closing time. Sure enough at Pertoport and Kranskop we had to jumpstart the car the next day I had to replace the battery. We realized there was a few issues so I contacted the salesman, nothing was actually done, so I complained on Helo peter where they phoned me and the whole attitude was “well you bought the car as is so we can’t help but they will pay for the battery and give a new spare wheel and they will send a new car radio (the battery was paid, and wheel sent but no radio)

I contacted them asking for my car papers, but I did not want to sign the invoice that was sent a day or 2 later via whatsapp so they said they will not be sending the car papers because I did not sign the invoice… This after about 2 weeks or more of phoning them asking for the papers stating that it was already sent????

I contacted them again stating the problems with the car transmission and wheels where I was told unfortunately they can’t help I must get it fixed on my account and I can go to the ombudsman as they know him very well and they never loose a case…

So there I was so I contacted the consumer council and because I signed the paper stating that I’m a dealer they can’t really help me. I went and see a lawyer and still nothing.

I went to Naboomspruit, Nylstroom and Potgietersrus license department to get a temporary license and they said that the car was never removed from webuycars, I phoned the salesman again and he said it was done…

I started doing some research and there’s a few other people with the same story as mine…

I decided I have to sell the car and contacted webuycars the guy was here today, and there is so many issues on the car, places where the car was welded and resprayed so I said listen this is how I got the car and he said well why did I buy the car, I explained to him that is why people come to you and say we know nothing about cars please help me, and this is the result giving me and accident car when I asked the salesman and he said it’s accident free, the guy doing the evaluation then said yes but accident free and incident free is 2 different things???? So now I know webuycars likes to play wording games. The fact of the matter is I asked the salesman for a reliable car, they never told me about the issues on the car that was stored, they ******* me in signing the application as a dealer and paying the money before giving the papers (I even asked for video recordings of that office or maybe audio recordings and I was told they don’t have any cameras), they then refused to send the car papers because I won’t sign the invoice (I was forced to sign the invoice even after I wanted to cancel the buy), told me to fix it myself and that I can go to the ombudsman they know him well, they did not want to take the car back or give me my money back, they don’t even want to buy the car back but they can sell that car to clients??????

I sent this to the owner:

Good day

I am so sorry for sending a message via facebook but I’m in a small bind at this time and i don't know what to do, I bought a car from your branch in Silverlakes. I was in a car accident on the 9th of December 2017 and so in our small town in Limpopo, 3 people told me to go to webuycars, so I did. We explained to the salesman that I only had R70000 cash from the insurance so im looking for a reliable car that can take me to work and back, so he showed me a merc A170 A\T for R68000 the car looked very good inside one light was burning but he said that’s nothing, So I made the payment and just as im done he brings the paper for a dealer registration? So I was like ok but im not a dealer, so he said that he can’t sell me a car unless I fill that in, So I did as I already made payment. But no invoice or car papers?

Then when we had to drive the car wouldn’t start so I was told its due to the vehicles standing for awhile, at Petroport I had to jumpstart and at Kranskop, The next morning I had to buy a new battery, After a few words between me and Hendry and Johan they agreed to pay the battery and help fix the 2 other small things. On Wednesday 10/01/2018 The car left me stuck next to the road, follow the email I sent to Johan and Hendry: Good day Sir

I would like to bring to your attention that the car has left me stranded next to the road this morning, Due to transmission issues, the transmission oil\liquid does not have a dipstick as it should.

As to such there is a few defects arising now:

1. Transmission 2. Wheel bearings 3. Shocks 4. Alternator issues 5. There is a funny noise and smoke coming from the engine.

I can not tell you exactly what is the defects as I am not a mechanic.

Is there anyway possible way that you guys could please assist me in solving this?

The other small issues is in the process of being solved after our telephonic conversation.

I would please Like to refer to the car papers if possible when will that be sent as it is being told to me since last week that it has been posted but I still have not received any papers.

I really asked if this car is a reliable car? As i was in a big car accident in December 2017 and this is the only money I have for a car that must take me to work and back, The two people with me also asked if everything is in order and they explained the situation to Johan, and he said everything is good with this car and it is a reliable car.

If I knew the car had so many mechanical issues i really would have taken another car or waited for one.

If you have any way of maybe helping me it would much be appreciated

Please Sir is there anyway I can Cancel the buy or anything to help in this regard?

The below is the follow thru of some e-mails and what was said:

Goeie dag

Ek was 9 Desember 2017 in n karongeluk waar ek my voertuig afgeskryf het, so het Miway my uitbetaal en ek het begin soek na n voertuig.

Ons het op Vrydag 29 Desember 2017 na webuycars in Silverlakes gegaan waar ons met Johan Meiring salesman gepraat het, ek het aan hom verduidelik dat ek Net R70000 het om ‘n voertuig te kry wat betroubaar moet wees.

Hy het ‘n paar voertuie aan my gewys ons het gevra:

Was die voertuig in ‘n ongeluk – Nee was sy antwoord Is dit ‘n betroubare kar - Ja was sy antwoord

Toe ons die geld oor betaal het (let wel na ek betaling gedoen het) is n papier gebring wat se ek registreer as n dealer?? Ek het gese ek is nie een nie eks n klient, die man het gese ek moet die papier invul (bladsy 2 op Riccardo merc) ek het dit ingevul en geteken.

Toe ons die voertuig moes start om te ry was die battery pap – hulle het gese dis omdat die voertuie lank staan.

Ons het in PTA gery terug na Limpopo, by Petroport het die kar weer nie gestart nie, ons het met ‘n batterypack hom gestart. By kranskop het hy weer nie gestart nie. Ek het johan daarvan ingelig en niks is gedoen daar aan nie.

Ek het Johan ingelig van die spaarwiel wat nie die regte ding is nie en so ook van die cd player wat nie werk nie. Niks gedoen nie.

Teen 5 Januarie 2018 het ek op Hellopeter die volgende gesit: (BUY A CAR AND BUY PROBLEMS Good day I got a car from Silverlakes branch where one of the things was my spare wheel that there must be one, OK HAVE ONE BUT NOT FOR THIS CAR??????????????? R1200 CD PLAYER NOT WORKING (IT WAS SAID ALL IS WORKING) R14000 because its factory fitted??????? The car wouldn't start there when we had to leave, no dont worry its because the car was standing when it is charged it will work, sadly not the correct problem I had to replace the battery R1400 later the next day.... I was asking them for help regarding this, and sadly to say, no said the salesman the men on the top said they can't help me as we bought the car from a wholesaler?????????? So what to do now??????? The car wont pass roadworthy with that Tyre?????????????? Hulle reply was soos volg: Hi Richardo, Thank you for letting us know about the situation. Kindly find that I have sent your complaint through to our Head Of Sales, and will revert back as soon as I receive feedback. Regards, Anet de Kock Social Media Coordinator

So het Henry ********** 140 my ges***el en met my gepraat en gese hy sal ondersoek instel en my terug laat weet.

Teen Die volgende dag het ek geen antwoord van hulle af gehad nie en ek het die volgende op Hellopeter gaan reply:

Goeie Dag Het U dalk enige nuus ivm die voertuig en die situasie van die battery en wiel? Waar is al die dokumente van die kar, hulle het gese ek sal dit Vrydag he, en nogsteeds geen dokumente nie? Dan wil ek baie graag weet wat is die verskil tussen wholesale en retail, aangesien dit nie aan my verduidelik is nie? die dokument wat ek moes invul is eers na volle betaling aan my verskaf en glad nie met my bespreek nie? As ek geweet het daai kar het geen tiepe waarborg nie sou ek hom nie gekoop het nie, immers by ander kar plekke as mens n voertuig koop kry jy darem 'n battery wat werk ens. Julle sal regtig 'n manier moet kry om julle kliente attend te maak op watter voertuie is retail en watter is wholesale, en die verskil tussen die 2... Ek voel of daar vir my gejok is net sodat ek moet koop ek het gevra: 1. Spaarwiel en dit is gewys na n nuwe band en gese ek kan hom op sit op die glade band se plek(Dis nie die kar se band nie) supaquick naboomspruit 2. Brandstof verbruik is gese hardloop so +- 14km\l nee ek kry op 90 tot 100km\h 11km\l 3. daar is gese die radio werk Radio werk ja nou en dan maar die cd speler werk glad nie en die bluetooth ook nie? 4. Die kar se wheel alighnment was ongelooflik baie uit het dit ook by supaquick laat doen R275 5. Die battery wou daar al nie werk nie en daar is gese dis maar net omdat hy gestaan het, ok ek is n LEEK\DOM met voertuie en die man sal nie lieg nie ons ry toe ons 200km terug huis toe by petroport wou hy weer nie start nie, by kranskop dieselfde dat hy nie wil start nie. Ek het hom die volgende dag 07:30 by Midas Naboomspruit laat toets en hy was klaar, op, geskroef so ek het 'n nuwe een gekoop R1400 later. Ek persoonlik voel julle moet op elke voertuig groot n ding sit wat se retail of wholesale, en die sales mense moet mens dadelik inlig dat daar 2 ves****e is en die vers****e verduidelik aan die klient sodat die klient self kan besluit watter tiepe hy soek? Moenie wag tot die geld oorbetaal is en dan n papier gee en nie verduidelik waaroor dit gaan nie, ons wat nie in die bedryf werk nie, het nie 'n idee wat die verskil is nie, in teen deel het ek nie eers geweet daar is 2 soorte nie. Ek moet se ek het met n paar mense gepraat en hulle het my gese julle het hulle so mooi gehelp met voertuie en julle is op en wakker (3 mense in Naboomspruit) so ek het met 'n geruste hart kom koop by julle maar die mense het ook nie geweet van die wholesale en retail nie. Ek moet se en ek bedoel dit nie lelik nie maar ek is teleurgesteld in webuycars. ek hoop julle kan op n ooreenkomstige oplossing kom vir die saak. Baie dankie Richardo Roccon ******** 63 Henry het toe die volgende mail aan my gestuur: Dear Richardo. Thank you for the email. After investigating the matter I fond the following. When you purchased the car from our Silverlakes branch you were afforded the opportunity to inspect the vehicle before you made the purchase. You mentioned on the phone to me that you were in a hurry to get a vehicle as time was against you. Johan Meyering was your sales executive and he assisted you with all the questions you had. You then decided after your investigation that this was the correct car for you and you made payment to take delivery. The terms and conditions to buy a vehicle cash from We Sell Cars are made clear from the point you enter our building to the price card and then confirmed on our registration document. Statement 2 of the six statements on our Wholesale Registration Form says that you buy a vehicle without warranties or guarantees and that we can not be held responsible for anything you missed on your inspection. You wrote on that document that you understand the terms under which you are buying the vehicle. Please find attached proof of said document. We will not be able to assist in this regard. You are welcome to contact the motor industry ombudsman. We will abide by any decision from them.

Na die e-pos het ek n e-pos ontvang van Johan wat se ek moet die invoice teken voor hulle my kar papiere stuur? Ek was baie ontsteld en ek het dadelik vir Henry gebel en gese hulle moet my nie dreig nie ek soek die kar papiere, hy het aan my gese dat voor in hulle portaal en op die klein pryskaartjie staan uitdruklik dat hulle dra geen verantwoordelikheid vir die voertuie nie en as ek nie die foute raak gesien het nie is dit my probleem en ek is meer as Welkom om die onbudsman te gaan sie hulle het al hoeveel sake gewen teen kliente met dieselfde complaints. Na n rustige gesprek Hy het ingestem om die battery te betaal en n ou kar radio te stuur en n ou tyre. Hulle weier om die koop te kanseleer al het ek geen invoice geteken nie hulle bly se vat dit verder hulle is n groot besigheid hulle sal wen en hulle het al. Ek voel net ek het gevra of die kar betoubaar is en hulle het gese ja daar is nou foute soos, die wheele berings is gebreek, die shocks is klaar, die transmission oil container het nie eers n dipstick nie, die transmission is iets mee fout ek het vandag gaan staan met die voertuig, hy trek links waarvan hulle ook weet en dis die stabelizer arm wat gebuig is, Supa quick in naboom het gese die kar was in n ongeluk, Die Manne van webuy cars bly net se hulle koop voertuie by kliente met good faith hulle maak niks reg nie so as ek nie gesien het iets is fout nie is dit my probleem, en ek het self besluit om die kart e koop hulle se ek het meer as genoeg tyd gehad om van plan te verander. So nou vra ek U wat maak ek nou? Richardo Roccon IT MANAGER Amsa SA (Edms) Bpk Posbus 902 Naboomspruit 0560 Tel 014- ********** Sel. ********** E.Pos – ********** E.Pos - **********