Lost Keys and Lost Money

We bought a KTM 1190 Adventure Bike from the Midstream branch 27/01/2023. The Bike had to be transported to Cape Town, however when the Transporter wanted to uplift the bike, the keys were missing. Next day the keys were still not found and they promised to send it via courier, the Transporter collected the bike. The keys were never found and we had to buy a new Ignition and Keys on 06/02/2023 in Brackenfell and had it programmed by KTM Paarl branch on 08/02/2023. Ever since we have been struggling to get a claim/refund from the Midstream branch, either the sales person is not available or not answering calls, or we need to submit another document (which was previously submitted) Today is 15/03/2023 and still to date no Manager has even contacted us to apologise for the inconvenience and frustration caused, nor do we still have any confirmation of what they are going to reimburse us for and when we can expect the refund! We have bought alot of vehicles from We Buy Cars at various branches and this is shocking that this branch gave such bad service! We Buy Cars if you want to retain a regular client, you need to pull up socks and start acting now!!