Lilian Huisman you're a Star!

I previously wrote a scathing review due to the previous terrible service I experienced at one of the WeBuyCars branches.

When I contacted the Customer Care service to resolve this issue, a lovely woman by the name of Lilian Huisman took the matter up and she truly was hands on deck. Every call and every email she communicated in her correspondence to me was friendly, helpful, humble and courteous. And the time it took for her to resolve this problem was much faster that I have expected it to be.

What should have been the job of the salesmen in the very beginning, this lady simply rose to the occassion as a woman of valor would be, who wasn't afraid of placing her hand on the shovel and started digging right away, never minded getting her hands dirty (so to speak)! She took full responsibility for the dilemma(even though it wasn't her fault to begin with) and she really went all out to make sure that I ended up being a customer worth caring for.

To be honest, I never experienced someone in Customer Care who cared so deeply about the needs and the satisfaction of their customers, just in the manner this lady spoke and the extra lengths she has undertaken. I truly hope her employers are made aware of the fantastic attributes of this awesome person so that her skills and professionalism pays off in what could be a startling career for her in this company.

Thank You Lilian! Hugs!