MC
Michael C
1 reviews | Active since Nov 2019
18 Nov 2021, 06:25
**** on Dekra report
We purchased a Ford kuga for my wife. The Dekra report was clean, no issues. Firstly, they never serviced it as they promised before collecting. We then took the car in about a 2 weeks later, to theulir preferred service centre. We were informed by the service centre that the breaks need to be skeemed. We only did 200km with the car. Surely break disks have to be checked and noted on the Dekra report. We went back to them and informed them of what their service centre advised. After weeks and weeks of giving me the run around, they said no, it's wear and tear. BUT IT WAS NOT ON THE DEKRA REPORT. How many other things are you hiding from your customers?
Helpful (0)
Replies (9)0
Replies (9)
Webuycars.co.za's replyOfficial
18 Nov 2021, 08:22Thank you for taking the time to share your experience with us. We have received your query and will provide you with feedback as soon as possible. Regards
Webuycars.co.za's reply18 Nov 2021, 08:22
Official
Thank you for taking the time to share your experience with us. We have received your query and will provide you with feedback as soon as possible. Regards
MC
Michael C's updateReviewer Update
19 Nov 2021, 13:25And yet another day has passed... No Phone call, email or SMS
MC
Michael C's update19 Nov 2021, 13:25
Reviewer Update
And yet another day has passed... No Phone call, email or SMS
MC
Michael C's updateReviewer Update
22 Nov 2021, 09:14Dear Webuycars...
It is now 4 days since this review with not a single phone call or email.
It seems to me that once a car is sold, aftersales service is NON EXISTING .
It is now 4 days since this review with not a single phone call or email.
It seems to me that once a car is sold, aftersales service is NON EXISTING .
MC
Michael C's update22 Nov 2021, 09:14
Reviewer Update
Dear Webuycars...
It is now 4 days since this review with not a single phone call or email.
It seems to me that once a car is sold, aftersales service is NON EXISTING .
It is now 4 days since this review with not a single phone call or email.
It seems to me that once a car is sold, aftersales service is NON EXISTING .
MC
Michael C's updateReviewer Update
23 Nov 2021, 09:38You clearly don't take your business seriously,
Your aftersales service is HORRIBLE
Your aftersales service is HORRIBLE
MC
Michael C's update23 Nov 2021, 09:38
Reviewer Update
You clearly don't take your business seriously,
Your aftersales service is HORRIBLE
Your aftersales service is HORRIBLE
MC
Michael C's updateReviewer Update
24 Nov 2021, 13:13And yet another day has passed @webuycars.
Does no-one in your company read this?
Does no-one in your company read this?
MC
Michael C's update24 Nov 2021, 13:13
Reviewer Update
And yet another day has passed @webuycars.
Does no-one in your company read this?
Does no-one in your company read this?
MC
Michael C's updateReviewer Update
29 Nov 2021, 07:5711 days have passed.
Well done We buy cars. You are officially worse that the municipality...
Well done We buy cars. You are officially worse that the municipality...
MC
Michael C's update29 Nov 2021, 07:57
Reviewer Update
11 days have passed.
Well done We buy cars. You are officially worse that the municipality...
Well done We buy cars. You are officially worse that the municipality...
Webuycars.co.za's replyOfficial
29 Nov 2021, 08:37Thank you for making us aware of your experience with us. Your query is being investigated through our centralised customer care system. We will provide you with feedback as soon as possible. Regards
Webuycars.co.za's reply29 Nov 2021, 08:37
Official
Thank you for making us aware of your experience with us. Your query is being investigated through our centralised customer care system. We will provide you with feedback as soon as possible. Regards
MC
Michael C's updateReviewer Update
02 Dec 2021, 08:37Dear We Buy Cars, Getting a Junior to contact me is not going to resolve the issue.
The issue is not that the breaks are wear and tear, Its that the wear and tear was from the previous owner and was not on the Dekra report.
due to this information being false and untrue on a legal contract with MFC, i would like someone that can actually talk facts, to contact me.
I have asked the junior that called me to ask the Midsteam manager, Michael, to call me.
It is now another 24 hours later, and nothing
The issue is not that the breaks are wear and tear, Its that the wear and tear was from the previous owner and was not on the Dekra report.
due to this information being false and untrue on a legal contract with MFC, i would like someone that can actually talk facts, to contact me.
I have asked the junior that called me to ask the Midsteam manager, Michael, to call me.
It is now another 24 hours later, and nothing
MC
Michael C's update02 Dec 2021, 08:37
Reviewer Update
Dear We Buy Cars, Getting a Junior to contact me is not going to resolve the issue.
The issue is not that the breaks are wear and tear, Its that the wear and tear was from the previous owner and was not on the Dekra report.
due to this information being false and untrue on a legal contract with MFC, i would like someone that can actually talk facts, to contact me.
I have asked the junior that called me to ask the Midsteam manager, Michael, to call me.
It is now another 24 hours later, and nothing
The issue is not that the breaks are wear and tear, Its that the wear and tear was from the previous owner and was not on the Dekra report.
due to this information being false and untrue on a legal contract with MFC, i would like someone that can actually talk facts, to contact me.
I have asked the junior that called me to ask the Midsteam manager, Michael, to call me.
It is now another 24 hours later, and nothing
Webuycars.co.za's replyOfficial
06 Dec 2021, 11:08Thank you for sharing your experience with us. Please note the we are taking your query seriously and will provide you with feedback as soon as possible. Regards
Webuycars.co.za's reply06 Dec 2021, 11:08
Official
Thank you for sharing your experience with us. Please note the we are taking your query seriously and will provide you with feedback as soon as possible. Regards