S
Sihle

1 reviews | Active since Jul 2024

09 Jul 2024, 11:37

Last year i think on...

Last year i think on October- November i bought a car on we buy cars Pitermaritsburg sales person Nhlanhla Hlengwa on my 1st day when i am going to collect the car i find out that the sunroof wasn't opening,Car key were not working remotely, eventually he had knowledge of that that he told me he is going to send a lock smith to program the key and after somtime I've called them directly and they told me they waiting for a job card from Nhlanhla up antill today one of the key works the other one is not working (Spear key) for sunroof up antill today it is not working and when i call him now he don't answer my calls and responding to my massages when i log a query on there customer service they told me they won't help me, when i tell them this will require a legal action,they Told me i must do what i want to do agent (Charleston)

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Replies (2)
Webuycars.co.za
Webuycars.co.za's reply09 Jul 2024, 11:57
Official
Dear Sihle

Thank you for bringing this to our attention.

Our sincerest apologies for the negative experience you have had.

We are busy investigating the matter and will provide you with feedback as soon as possible.

Kind regards
S
Sihle's update12 Jul 2024, 15:30
Reviewer Update
Last time i checked there is a response above from Webuycars stating that the will give me a feedback as soon as possible up antill today i haven't got any call or email or any communicatio from from them and hope now it's shows how is their service, this is what they keep on doing towards me all this time even yesterday i logged a call on there customer service and they always say no one is available to assist and they end up taking my number,and i told that consultant that i am giving her my number but no one will call so up antill this time no one has called me and now as i am writing this review i am at call on the Customers service and already gone to 30min and i still haven't spoke to anyone,the consultant Koketso from call center she trying her best to connect me but it seem like there is not going anywhere no one is picking up i am trying to find a word of what is happening really this is meaning less