Lansdowne customer service the worst
Webuycars Lansdowne has some absolutely atrocious customer service. It's like you're begging them to sell you a car. I view the car on Tuesday afternoon and express interest in a particular. During the test drive, we hear a noise in the engine and the sales agent tells us that he'll get it checked and get back to us what the issue exactly is and how much it will cost should we want to fix it with them. I hear nothing from them. I follow up end of day what's required to get this deal going, and get some lame excuse that he had training. Then I'm told they can't inspect the car until an OTP is signed. So then I ask for the OTP and another day goes buy with no feedback even after following up. Then I'm told I can't get an OTP without putting in a reservation of R5000 because I'm not getting finance from my side and not using the one provided by WBC? Then there's another story about my international license. Just don't understand why wasn't told that in the beginning and why information comes in breadcrumbs and keeps changing. But I figure, you know what just put in the reservation and get this over and done. And another day goes by with no feedback. Like what's going on? I guess we have to beg and WBC has grant us the privilege of buying cars from them. The only reason honestly for enduring this madness is that the car I'm buying it for someone important to me and they really need it. Otherwise, for my own personal car I'll be going where they want my patronage, thank you
Thank you for bringing this to our attention. We truly apologise for the negative experience you’ve had, and we understand your frustration.
We are currently looking into the matter and will get back to you with an update as soon as possible.
Thank you for bringing this to our attention. We truly apologise for the negative experience you’ve had, and we understand your frustration.
We are currently looking into the matter and will get back to you with an update as soon as possible.
