KTM Motorcycle sale lost because of sales person

Good day.

Really not happy with WeBuyCars Silverlakes service, went to 3 WeBuyCars branches to look for a KTM Duke, finally got the one we were looking for at Silverlakes.

Dealt with Junior Roux for the sale. According to him I did get pre-approved, only needed learners, I said I'll get mine end of week, which I did and sent it through. He never told me about the 72 hour hold policy, bank asked for receipt of learner, not knowing exactly what he needed and he was not sure himself of what the bank needed. Then he went on leave and could not help me and said he'll get someone else on his behalf to help me, which never happened.

Eventually 2 days ago he told me what exactly the bank still needs, I had to go back to licence department and could only get the form now, seeing I can't just get off work to do so. I sent it to him and now he says the bike is already in progress of being sold to someone else and he can't do anything about it.

Really not happy, lost the deal because of 1 paper that bank needed, which I'll said I'll get and because of an *********** sales guy that has no client communication skills nor give me all the correct info I need from get go.

People in our bike club, which I'm not allowed to mention, referred us to you, but so disappointed in the service and losing our dream bike because of that.