1 reviews | Active since Oct 2013
JUST RATHER STAY AWAY...
If I could, I would rate them less than half a star.
Without going into too much detail, as the last energy I had on this issue has also been used by them, their communication is awful, my experience in having my car that I wanted to sell to them was awful, for example, without even asking me about service history on my car, it was just noted on the inspection report that there is "no service history" and THERE IS A FULL SERVICE HISTORY WITH THE SERVICE BOOK.. the offer was, well... awful based on the nonsense indicated on the inspection report. Needless to say, I rejected the offer and voiced my concerns, which was met with a "we can do a re-inspection and an apology" for being careless in being unable to carefully put an inspection report together. I will not mention names, but it was at one of their satellite offices in the Southern Suburbs in Cape Town. I wanted to lodge a formal complaint and went about it per their instructions online - TERRIBLE. The "chat to an agent" option offered me an "it's escalated" and 5 days later I have still not been contacted after receiving an automated message to say I will be contacted in 24 to 48 hours. Pathetic.
Will never suggest them to anyone looking at selling a vehicle.
Thank you for bringing this to our attention. We truly apologise for the negative experience you’ve had, and we understand your frustration.
We are currently looking into the matter and will get back to you with an update as soon as possible.
Thank you for bringing this to our attention. We truly apologise for the negative experience you’ve had, and we understand your frustration.
We are currently looking into the matter and will get back to you with an update as soon as possible.
Quite frankly, after so much time has passed, inclusive of another "re-inspection", I am still pretty much in the same frame of mind when it comes to We Buy Cars. I have not had a good experience with you guys, to be frank and brutally honest.
I would think twice to contact you guys for anything else in future. This is unfortunate, as I am not an unreasonable person. I come from years of experience in customer service in many different fields, Legal being the most recent, and I know exactly what it takes to get a business on a good customer satisfactory footing. I can guarantee you, that the structure it seems you have going there, with the all due respect is just not working... or to implement stricter measures when it comes to that department, it will make a big difference to the reputation going forward. Just my two cents.
I received a call sometime last week from someone at your offices, I told them to call me back at a time suitable to me as I was at work and still went as far as saying "yes, please call me back at (time) as I would really like to talk to you guys about this". No one called back... I mean, let's be honest, this is really bad.
As unhappy as I am with the service, I wish this company all of the very best going forward.
Kindest regards
Quite frankly, after so much time has passed, inclusive of another "re-inspection", I am still pretty much in the same frame of mind when it comes to We Buy Cars. I have not had a good experience with you guys, to be frank and brutally honest.
I would think twice to contact you guys for anything else in future. This is unfortunate, as I am not an unreasonable person. I come from years of experience in customer service in many different fields, Legal being the most recent, and I know exactly what it takes to get a business on a good customer satisfactory footing. I can guarantee you, that the structure it seems you have going there, with the all due respect is just not working... or to implement stricter measures when it comes to that department, it will make a big difference to the reputation going forward. Just my two cents.
I received a call sometime last week from someone at your offices, I told them to call me back at a time suitable to me as I was at work and still went as far as saying "yes, please call me back at (time) as I would really like to talk to you guys about this". No one called back... I mean, let's be honest, this is really bad.
As unhappy as I am with the service, I wish this company all of the very best going forward.
Kindest regards