John Epping - Great Service

I was on the hunt for about 3 months trying to find a car that would best suit my needs and budget. After visiting We Buy Cars Brackenfell, I was offered two cars, but it just didn't feel right for me. The salesperson took my number, stating that he would contact me as soon as they get in vehicles within my price bracket and liking. To this day, I haven't had one single message and I've already purchased a car. On the flip side, I am actually grateful that the salesperson from Brackenfell didn't commit, otherwise I wouldn't have received the absolute best service from John Swanepoel at Epping branch. When I first visited the branch I thought too, that it would be a dead-end, but John proved me otherwise! I told him what I was looking for, what I want and don't want and what I can and can't afford. He said it'd be difficult given my requests, but that didn't stop him from delivering great service. He too took my number, but this time the communication was endless. Given that he knew I was a first-time buyer, I thought he'd sell me anything most suitable to what I was looking for, but that was not the case. Almost every single day, John would message me and send me photos of about 2-3 cars with the Dekra reports (I appreciate that he sent the Dekra reports too, as I could've viewed that myself on the We By Cars website, but he put in extra effort, sent me it and saved me time). In total he sent me about 9 cars' photos and reports. Even though I declined so many times, he still stood by my side till the very end. The car that I was hoping to get (which seemed far-fetched) I got! John messaged me saying that a car arrived about 2 hours ago and thought that I'd want to have a go at it. I asked him whether it had a roadworthy, but as the car had just arrived there was none. I told him that I might be interested and immediately he arranged a roadworthy that same day. The car had been released in 2020 and had 6500 km's on, it was so to say brand new! I told John that I would like to go forth with the purchase and Shanelle and Selma assisted very kindly with the purchase. I would've thought that I'd be sold a car with underlying problems just to make a sale. I'd send him pictures of cars that interested me (fairly old cars with many km's on) and he would advise me not to go forth, as it could cause problems in the near future due to severe wear-and-tear or it previously being fixed after an accident. That I truly admire of him - right there he broke the stereotype of car-dealer salespeople. Knowing that I am a first-time buyer and have absolute no idea and knowledge of cars, he stayed truthful and committed in helping me find my desired vehicle. Not only did he help me find a car, but he also gave me a lot of advice regarding insurance (what to look out for and which are trustworthy companies) as well as advice on a tracker service and the necessity of a dash-cam and smash-and-grab. He is truly the best at what he does and I feel other salespeople (and not necessarily only in the vehicle industry, but all salespeople) can learn from him. I will always refer everybody to him, whether they are first-time buyers or not. John Swanepoel, from We Buy Cars Epping, deserves great recognition and acknowledgement for his outstanding customer service!