It would have been a 5 star experience except for the customer service provided by the Invoicing team at the Springfield, Durban branch and the tone and attitude of the manager on site

It would have been a 5 star experience except for the customer service provided by the Invoicing team at the Springfield, Durban branch and the tone and attitude of the manager on site. A mistake was made, but zero effort on their part to help the customer and the tone of questioning by the manager was unappreciated when he asked about paying a handling fee for a till point transaction payment. The invoicing team just needed to pick up the phone and call their finance department to not request authorization of the payment, but zero effort to assist or help, quoting that it's not part of the policy. The Sales representative was quite helpful.l and tried to keep a professional approach to the matter l and did seem genuinely apologetic about the mistake made.