1 reviews | Active since May 2018
Issue existed before guarantee expired. Excess should be we buy cars account not mine
I bought a Renault 2014 Stepway in February.There has been repairs almost 40k on the car and most warranty had paid and I paid the excess.
The six months guarantee experied in August 2021.
Today I am writing for the issue of the wipers. I complained about this end of June 2021, as when I was driving to work and it was raining they just stopped working and got stuck and had to make an emergency stop. I wrote the email as soon as I got to work that day and was told to go to Montague Gardens workshop as always.
I took my car and when I got there, they put dishwasher on the washer and on the windscreen and they worked and they did not do any further investigations. They said I must put the dishwasher and it should be fine. The wipers would not move when you switch them on and would delays and would not go according to their settings.I had not been using the car alot since I work home most days, so last week they could not even work with the dishwasher water.
I took the car in to Auto Electrical in Strand and they have checked the issue and found that the motor is broken. They have sent a claim and total is R12000 and the innovation is paying R8000. The shortfall should clearly not be on my expense, as if Montague gardens workshop had booked the car and checked it they would have picked up the issue while it was still within the guarantee. This is a second case of misdiagnosis from their end, I had complained about a noice and jitters from the car and they quoted R8000 for CV joints and fortunately innovation had said they no longer approving claims from them. I took the car to another delear in somerset and they booked in the car and had to take the gearbox off and found that it was the clutch and the noise stopped
It seems like your customer agents skim reads and assumes.
I had received a letter when I disputed that I bought the car with clutch issues as I had brought earlier when I bought the car.
I took it in at Montague gardens and they drove around the corner and said it was CV joints and they sent the quote of R8000 to innovation. That time innovation had cut off accepting claims from that workshop.
I was then advised to take to another dealer and Innovation game me a list of their partners and I went to one in somerset and they booked the car in as they would not just assume it was CV joints, took off the gearbox and it was the clutch which was causing the jitters and not the CV.
This complaint is about Windshield Wiper Motor, Wynard has forwarded me the previous letter for when you said the issue was new and clutch is a wear and tear and I paid the excess.
Is Windshield Wiper Motor wear and tear? Did your partner in Montague gardens did a sufficient check when I brought the car for the wipers not working properly and stalling so much that I had to make an emergency stop, as it was raining and could not see?
Was putting a dishwasher soapy water sufficient way of investigation?
Could what I said that they not triggered that it was related to a motor or failing linkages and reputatable company?
Please reread my complaint and send me a letter if you see that this fault did not lie with the partners you recommended.
It seems like your customer agents skim reads and assumes.
I had received a letter when I disputed that I bought the car with clutch issues as I had brought earlier when I bought the car.
I took it in at Montague gardens and they drove around the corner and said it was CV joints and they sent the quote of R8000 to innovation. That time innovation had cut off accepting claims from that workshop.
I was then advised to take to another dealer and Innovation game me a list of their partners and I went to one in somerset and they booked the car in as they would not just assume it was CV joints, took off the gearbox and it was the clutch which was causing the jitters and not the CV.
This complaint is about Windshield Wiper Motor, Wynard has forwarded me the previous letter for when you said the issue was new and clutch is a wear and tear and I paid the excess.
Is Windshield Wiper Motor wear and tear? Did your partner in Montague gardens did a sufficient check when I brought the car for the wipers not working properly and stalling so much that I had to make an emergency stop, as it was raining and could not see?
Was putting a dishwasher soapy water sufficient way of investigation?
Could what I said that they not triggered that it was related to a motor or failing linkages and reputatable company?
Please reread my complaint and send me a letter if you see that this fault did not lie with the partners you recommended.