Is this Disrespect or ***** with We Buy Cars? 2nd car no faults report

Terribly after sales service from their customer service. Reported the fault the following morning. To this day from 9th Dec 2023, till today is the 6th Feb 2024 the case manager is not answering my emails not answering his cells, never in his office on landline. Never ever returned any of my calls. And the audacity to tell me to take the car to RMI approved just ticked me off. I must now sort out their *****ulent doing? run around for them. No thank you not with the 2nd car. Be honest and then I know what I’m getting myself into.