1 reviews | Active since Jul 2021
!!! Insensitivity - Unfairness - Inhumane - WATCHOUT!!!
Insensitivity to Customers. Unfairness to solving issues. I have a problem with the car I purchased from them. The car is on warranty. The insurance has put down an offer towards fixing the car but Webuycars is refusing to pay out the shortfall - they are saying I must pay it.
The car has oil leakes and the radiator has a problem, a problem that causes "engine power loss" of which this was the message that was on the car about a week after purchasing the car.
I don't understand why I am now expected to pay for the shortfall of 13k + yet I'm still on warranty and yet the problem started a while back - a problem they are aware of.
I have a trail of emails plus proof of what was done on the car and what wasn't. Maybe there are people who do not know what they're doing. I would assume as people who are in the car industry, you would do proper diagnosis of cars before handing them out to the public.
Very disappointed at this type of inhumane service. If I had known better, I would NOT have believed the hype about WEBUYCARS - very good marketing strategy BUT once you buy a car, NO ONE IS THERE TO HELP.
WATCH OUT AND THINK TWICE.
Thank you for bringing your concern to our attention. This matter has been investigated and feedback has been provided to you accordingly via email. You have travelled 27 049km with the vehicle, its was also 5 months after the repairs in October 2020 that the defects occurred again and more than 11 months since you purchased the vehicle from us in July 2020.
We regard this matter as closed. Please feel free to lodge your complaint with the Motor Industry Ombudsman, they are an independent body rendering their service free of charge. We Buy Cars will honor their recommendations accordingly.
Best regards
We Buy Cars
Thank you for bringing your concern to our attention. This matter has been investigated and feedback has been provided to you accordingly via email. You have travelled 27 049km with the vehicle, its was also 5 months after the repairs in October 2020 that the defects occurred again and more than 11 months since you purchased the vehicle from us in July 2020.
We regard this matter as closed. Please feel free to lodge your complaint with the Motor Industry Ombudsman, they are an independent body rendering their service free of charge. We Buy Cars will honor their recommendations accordingly.
Best regards
We Buy Cars
The problem was never solved, I sent emails with no response from your end, until recently.
I don't understand why I should pay 13k + , for the problem the car had a long time ago.
The problem was never solved, I sent emails with no response from your end, until recently.
I don't understand why I should pay 13k + , for the problem the car had a long time ago.