Inform your employees on the floor to know better and be honest with your customers. If you made a mistake, own up to it and assist your customers with their problems. Clearly you only want to make money and not interested in helping your clients on the r

They sell s**** cars and unwilling to support their customers in correcting errors made by them. If you test drive a car or not, how can one say that the car is at fault if you do not know anything about cars. Their service is of the poorest of standards paired with no customer support. Worst place to but a car ever.