1 reviews | Active since Apr 2021
*********** service and omitted Dekra Reports
I bought a 2011 Jeep Compass from we buy Cars Brackenfell branch and 2 hours into picking up the car in noticed that the 5th and the 4th gear slips out to neutral and also the engine light was on and both the problems were omitted on their Dekra Report. I immediately notified them and they asked me to take the car to HiQ Kuilsriver and I took it there and immediately they picked up the problems . The engine light they said was because of the clock spring in the steering and the gears was because of the gear box linings. We buy Cars advised me to take the car home and they would escalate the issue to head office. I waited for more than 3 weeks and in the 3 weeks I called regularly and I never got and solid information until I eventually laid a complaint on their customer care service. They eventually came and picked up the car and took it somewhere else for diagnosing and they said there is nothing wrong with the car. I asked them to take it back to HiQ where they confirmed the problems. Suprisingly they fixed the gear box problem on and switched off the engine light without fixing the clock spring. When they asked me to test drive the car again the gears was fine but a few minutes later the engine light came back on. Now I have since liased with my Salesperson Lusindiso and called the branch,wrote to their customer service,I even emailed their customer service email provided. But they are ignoring me
