1 reviews | Active since Oct 2017
*********** Personnel/Bad Service
Terrible Service. We booked a test drive through the Salesman Johan on Monday the whole week we made sure that the vehicle was available for test drive. On Friday the last communication was done with Johan to make sure the vehicle is ready. We traveled from Witbank (Emalahleni) to test drive the vehicle at there facilities in Silver Lake Prestoria. After arriving the salesman Johan was off and never informed his Manager of the vehicle or our appointment or didn't inform us he is not working Saturday. After running around for 30 min the salesman told us the vehicle was send to other branch. We asked him if we can go to the new branch and he informed us that the branch opens on Wednesday. We reported this to Johan's Senior Manager she send a driver to get the vehicle. Waiting for almost two hours she reported back and said the senior Manager want to talk and the vehicle was sold Saterday (After my fiance loan was already approved on the vehicle for friday) from a branch that is not even open.??????.
Hi Andrew,
Thank you for bringing this situation to our attention. I am truly sorry for your negative experience with our company, as I can assure you that this is not the norm.
I have emailed your complaint to our head of sales and will get back to you as soon as I receive feedback.
Kind Regards,
Anet de Kock
Social Media Coordinator
Hi Andrew,
Thank you for bringing this situation to our attention. I am truly sorry for your negative experience with our company, as I can assure you that this is not the norm.
I have emailed your complaint to our head of sales and will get back to you as soon as I receive feedback.
Kind Regards,
Anet de Kock
Social Media Coordinator
Hi Andrew,
As per the feedback I received from our Head of Sales, I have been notified that you were pre-approved for a finance loan, however, not on the specified vehicle.
I can only apologize for the vehicle being sold, but as no deposit was paid on the vehicle, unfortunately, we could not keep it on hold.
Our Head of Sales has assured me that this incident will not go unnoticed and that he will discuss the situation with the sales executive, as he should have been in contact with you, even though he was not working on Saturday.
Again, apologies for all the inconvenience caused,
Regards,
Anet de Kock
Social Media Coordinator
Hi Andrew,
As per the feedback I received from our Head of Sales, I have been notified that you were pre-approved for a finance loan, however, not on the specified vehicle.
I can only apologize for the vehicle being sold, but as no deposit was paid on the vehicle, unfortunately, we could not keep it on hold.
Our Head of Sales has assured me that this incident will not go unnoticed and that he will discuss the situation with the sales executive, as he should have been in contact with you, even though he was not working on Saturday.
Again, apologies for all the inconvenience caused,
Regards,
Anet de Kock
Social Media Coordinator
